We want all of our customers to be pleased with their orders. However, if this is not the case, you have 14 days to return your item(s) from date of delivery.
✦ Please use our returns portal to request return or exchange and when accepted you will receive the return address.
✦ All returns must include a note of the order number inside or your packing slip - you must tick next to each product you are returning.
✦ All products must be returned unworn and in the same packaging they arrived in.
✦ Earrings cannot be returned due to hygiene reasons.
✦ The rings MUST have the size tag attached (and not tampered with) or your items will be refused and returned back to you.
✦ Returned orders with 10+ items will be subject to a 10% restocking fee.
✦ Please allow up to 2 weeks from delivery for us to process returns during £10 sale.
✦ The return postage is the responsibility of the customer & original postage is non refundable.
✦ If you have damaged your items or they show signs of wear, we cannot accept a return.
✦ Please ensure the correct postage is used (we also recommend using a signed for service).
✦ If your order is received back outside of the 14 day timeframe we reserve the right to refuse your return and send it back to you.
✦ We reserve the right to deduct the original postage cost from your refund if you no longer qualify for free shipping.
✦ If you are returning goods from outside the UK please tick on the customs declaration that it is returned goods or there may be further customs charges.
✦ Please use the returns portal to request your exchange. We will try and accommodate all requests (if made within 14 days) but we cannot guarantee stock will be available.
✦ A £7.99 invoice will be sent to International customers to cover the cost of postage to ship the exchange.