Returns

Here at Bohomoon, we want all of our customers to be pleased with their orders. However, if this is not the case, you have 14 days to request a refund.

  • Please email customerservice@bohomoon.com with your order number and return request.
  • The item(s) must reach us within 14 days of your email request.
  • All returns must include a note of the order number inside so we know who to refund! We cannot issue the refund without this.
  • All products must be returned unworn and in the same packaging it arrived in.
  • Please allow 3 working days for the refund to be processed back to the same method that the order was paid with (but we usually do it same day)!

Exceptions
  • Earrings and pierced items can not be returned/exchanged due to hygiene reasons.
  • If you received a free item as part of an offer and want to return an item(s), you will have to return the free item as well.

    Please note

    • The return postage is the responsibility of the customer & original postage is non refundable.
    • If you have damaged your items or they show signs of wear we cannot accept a return - they must be in a resalable condition.
    • You must use a large letter stamp or above when returning to us (we recommend using a signed for service) a normal stamp is not enough postage to return a package.

     

    Exchanges

    • You can exchange anything (unworn) you bought from us within 14 days.
    • Please follow the same steps as a return for your exchange and we will post your new item(s) to you.

      Faulty Goods
      • All of our products are carefully checked before they are lovingly packaged.
      • If for any reason your item is faulty or has been damaged in transit please get in touch immediately via email customerservice@bohomoon.com - attaching an image of the item in the email will speed the process along!
      Thank you for reading!
        Sizing

        RINGS

        On each ring product you will be able to choose which ring size you require.  They are listed in US sizes (for example US size 6) but most also show other formats (UK size, EUR size).

        If you do not know your ring size at all please visit http://findmyringsize.com and you can find out what size ring you are already wearing, or you can measure it yourself using the guide below.

         

         If you know your ring size but in a different format (e.g. UK size, millimetres) please see the conversion below.

         

        International Ring Size Conversion Chart

        Inside Diameter  Inside Circumference Sizes
        MM Inches MM Inches British & Australian  US & Canada French & Russian German Japanese Swiss
        9.91 0.390 31.13 1.22 - 0000 - - - -
        10.72 0.442 33.68 1.39 - 00 - - - -
        11.53 0.454 36.22 1.43 - 0 - - - -
        11.95 0.474 37.54 1.49 A 1/2 - - - -
        12.18 0.482 38.26 1.51 A 1/2 3/4 - - - -
        12.37 0.487 38.86 1.53 B 1 - - 1 -
        12.60 0.496 39.58 1.56 B 1/2 1 1/4 - - - -
        12.78 0.503 40.15 1.58 C 1 1/2 - - - -
        13.00 0.512 40.84 1.61 C 1/2 1 3/4 - - - -
        13.21 0.520 41.50 1.63 D 2 41 1/2 13 1/2 2 1 1/2
        13.41 0.528 42.13 1.66 D 1/2 2 1/4 - - - -
        13.61 0.536 42.76 1.68 E 2 1/2 42 3/4 13 3/4 3 2 3/4
        13.83 0.544 43.45 1.71 E 1/2 2 3/4 - - - -
        14.05 0.553 44.14 1.74 F 3 44 14 4 4
        14.15 0.557 44.45 1.75 F 1/2 3 1/8 - - - -
        14.25 0.561 44.77 1.76 F 3/4 3 1/4 - - - -
        14.36 0.565 45.11 1.77 G 3 3/8 45 1/4 - 5 5 1/4
        14.45 0.569 45.40 1.79 G 1/4 3 1/2 - 14 1/2 - -
        14.56 0.573 45.74 1.80 G 1/2 3 5/8 - - 6 -
        14.65 0.577 46.02 1.81 H 3 3/4 46 1/2 - - 6 1/2
        14.86 0.585 46.68 1.84 H 1/2 4 - 15 7 -
        15.04 0.592 47.25 1.86 I 4 1/4 47 3/4 - - 7 3/4
        15.27 0.601 47.97 1.89 I 1/2 4 1/2 - 15 1/4 8 -
        15.40 0.606 48.38 1.90 J 4 5/8 49 15 1/2 - 9
        15.53 0.611 48.79 1.92 J 1/4 4 3/4 - - - -
        15.70 0.618 49.32 1.94 J 1/2 5 - 15 3/4 9 -
        15.80 0.622 49.64 1.95 K 5 1/8 50 - - 10
        15.90 0.626 49.95 1.97 K 1/4 5 1/4 - - - -
        16.00 0.630 50.27 1.98 K 1/2 5 3/8 - - 10 -
        16.10 0.634 50.58 1.99 L 5 1/2 51 3/4 16 - 11 3/4
        16.30 0.642 51.21 2.02 L 1/4 5 3/4 - - - -
        16.41 0.646 51.55 2.03 L 1/2 5 7/8 - - - -
        16.51 0.650 51.87 2.04 M 6 52 3/4 16 1/2 12 12 3/4
        16.71 0.658 52.50 2.07 M 1/2 6 1/4 - - - -
        16.92 0.666 53.16 2.09 N 6 1/2 54 17 13 14
        17.13 0.674 53.82 2.12 N 1/2 6 3/4 - - - -
        17.35 0.683 54.51 2.15 O 7 55 1/4 17 1/4 14 15 1/4
        17.45 0.687 54.82 2.16 O 1/2 7 1/4 - - - -
        17.75 0.699 55.76 2.20 P 7 1/2 56 1/2 17 3/4 15 16 1/2
        17.97 0.707 56.45 2.22 P 1/2 7 3/4 - - - -
        18.19 0.716 57.15 2.25 Q 8 57 3/4 18 16 17 3/4
        18.35 0.722 57.65 2.27 Q 1/2 8 1/4 - - - -
        18.53 0.729 58.21 2.29 Q 3/4 8 1/2 - 18 1/2 17 -
        18.61 0.733 58.47 2.30 R 8 5/8 59 - - 19
        18.69 0.736 58.72 2.31 R 1/4 8 3/4 - - - -
        18.80 0.740 59.06 2.32 R 1/2 8 7/8 - - - -
        18.89 0.748 59.34 2.35 R 3/4 9 - 19 18 -
        19.10 0.752 60.00 2.36 S 9 1/8 60 1/4 - - 20 1/4
        19.22 0.757 60.38 2.38 S 1/4 9 1/4 - - - -
        19.31 0.760 60.66 2.39 S 1/2 9 3/8 - - - -
        19.41 0.764 60.98 2.40 S 3/4 9 1/2 - 19 1/2 19 -
        19.51 0.768 61.29 2.41 T 9 5/8 61 1/2 - - 21 1/2
        19.62 0.772 61.64 2.43 T 1/4 9 3/4 - - - -
        19.84 0.781 62.33 2.45 T 1/2 10 - 20 20 -
        20.02 0.788 62.89 2.48 U 10 1/4 62 3/4 - 21 22 3/4
        20.20 0.797 63.46 2.50 U 1/2 10 1/2 - 20 1/4 22 -
        20.32 0.800 63.84 2.51 V 10 5/8 63 - - 23 3/4
        20.44 0.805 64.21 2.53 V 1/4 10 3/4 - - - -
        20.68 0.814 64.97 2.56 V 1/2 11 - 20 3/4 23 -
        20.76 0.817 65.22 2.57 W 11 1/8 65 - - 25
        20.85 0.821 65.50 2.58 W 1/4 11 1/4 - - - -
        20.94 0.824 65.78 2.59 W 1/2 11 3/8 - - - -
        21.08 0.830 66.22 2.61 W 3/4 11 1/2 - 21 24 -
        21.18 0.834 66.54 2.62 X 11 5/8 66 1/4 - - 26 1/4
        21.24 0.836 66.73 2.63 X 1/4 11 3/4 - - - -
        21.30 0.839 66.92 2.64 X 1/2 11 7/8 - - - -
        21.49 0.846 67.51 2.66 Y 12 67 1/2 21 1/4 25 27 1/2
        21.69 0.854 68.14 2.68 Y 1/2 12 1/4 - - - -
        21.89 0.862 68.77 2.71 Z 12 1/2 68 3/4 21 3/4 26 28 3/4
        22.10 0.870 69.43 2.73 Z +1/2 12 3/4 - - - -
        22.33 0.879 70.15 2.76 Z+1 13 - 22 27 -
        22.60 0.890 71.00 2.80 Z+1.5 13.5 - - - -
        22.69 0.893 71.28 2.81 Z+2 - - - - -
        22.92 0.902 72.00 2.83 Z+2.5 - - - - -
        23.06 0.908 72.45 2.85 Z+3 - - - - -
        23.24 0.915 73.01 2.87 Z+3.5 - - - - -
        23.47 0.924 73.73 2.90 Z+4 - - - - -
        23.55 0.927 73.98 2.91 Z+4.5 - - - - -
        23.87 0.940 74.99 2.95 Z+5 - - - - -
        24.27 0.956 76.25 3.00 Z+6 - - - - -

                

                       

        NECKLACES / CHOKERS On each product page the length of the necklace chain or choker will be stated. They are all measured in inches. All of our silver plated necklaces(18") , black necklaces (18") and black chokers (13") are a specific length but have an adjustable extender. Our sterling silver necklaces are one length (18" & not adjustable).

         

        necklace_sizing

         

        BRACELETS/ANKLETS Most of our bracelets and anklets are adjustable and you can wear them at the size you choose. If they are not adjustable the length will be stated on each individual product page.  

         

        NEED MORE HELP? If you need more information about sizing please do not hesitate to email us at customerservice@bohomoon.com. However, if you do buy one of our products but it is not the size you want when it arrives, we do accept returns and exchanges for your piece of mind. Please see the returns page.