Terms and Conditions

Bohomoon Terms & Conditions

1. General

1.1 Bohomoon Ltd (“We”, “Us”, “Our”) is a company registered in the United Kingdom under registration number 09337224, located at Titan House, Euston Way, Town Centre, Telford, England, TF3 4LY.

1.2 Our VAT number is GB212169930.

1.3 For questions regarding these Terms and Conditions or any orders, contact us on 07376 743 559 or customerservice@bohomoon.com.

1.4 These Terms and Conditions govern the selling terms of all orders placed by customer(s) (“you”, “the Customer”) on bohomoon.com or any sub-domains, from order placement through payment and delivery. By ordering a product, you agree to be legally bound by these Terms and Conditions. Please read them before placing an order.

1.5 Bohomoon Ltd may amend these Terms and Conditions at any time. Updates are not retroactive; the version online at the time your order is placed applies.

2. Conclusion of Contract

2.1 By placing an order on the Site, you offer to purchase products subject to these Terms and Conditions. The steps to complete your order are:

  • Find the product(s) you wish to purchase.
  • Select your required size and click Add to Cart.
  • When ready, select Checkout.
  • Enter your shipping and billing information.
  • Review your order to ensure all details are correct.
  • Click Pay Now.
  • Receive order confirmation via email to the address you provided.

2.2 If we are unable to fulfil your order, we will email you promptly with an explanation and possible solutions.

2.3 Please check your cart contents and delivery information before pressing Pay Now. You have 30 minutes from placing your order to amend or cancel using the instructions in your order confirmation email; after that it may be processed by our warehouse.

2.4 We may reject or cancel any order, including (without limitation) where:

  • The product is out of stock.
  • Billing information is incorrect or unverifiable.
  • Fraudulent activity is suspected.
  • Couriers cannot deliver to the provided address.
  • Force Majeure.
  • There are misspellings, pricing errors, or other errors on the Site.

3. Pricing and Payment

3.1 Prices shown on the Site include Value Added Tax (VAT). Shipping rates apply per order and depend on delivery location.

3.2 We may update information at any time, including prices, details, and descriptions.

3.3 Accepted payment methods include: Afterpay, American Express, Apple Pay, Diners Club, Discover, Google Pay, Mastercard, Maestro, PayPal, Shop Pay, UnionPay, and Visa (as displayed at checkout). We do not accept cash or cheques.

3.4 All payments are subject to validation and authorisation by your payment provider. If authorisation is refused or cannot be obtained, you will be notified during checkout.

4. Pricing Variations

4.1 Currency conversion rates may apply across destination-specific stores.

4.2 We may change prices at any time. Orders placed prior to a change cannot be amended to the revised price.

5. Shipping and Delivery

5.1 Orders are dispatched from the UK by Royal Mail or InPost; international orders are shipped with FedEx. We aim to dispatch within one working day, subject to demand. Your shipping confirmation email will include tracking (if applicable).

5.2 Delivery options by destination are shown on our Shipping page and at checkout. Fees vary by option selected.

5.3 For UK shipping cut-off times, see our Shipping page.

5.4 Free delivery applies to orders over the threshold shown on the Shipping page. Free delivery uses Standard Delivery unless Express is selected and paid for.

5.5 We perform a pre-authorisation to ensure sufficient funds. Orders dispatch after successful verification and payment capture.

5.6 We are not responsible for delays beyond our control (including customs, strikes, civil commotion, riot, invasion, terrorist activity or threat, severe weather, natural disasters, fire, epidemics, or failures of public/private telecom networks).

5.7 If delivered via InPost, you may receive an estimated delivery window from the courier. If events outside our control affect delivery timing, couriers may provide a revised estimate.

5.8 Couriers do not deliver on Sundays or public holidays. Click & Collect options may be available 7 days a week.

5.9 Unless otherwise agreed, if we cannot deliver within 30 days of order confirmation, we will notify you, cancel your order, and issue a refund.

5.10 Risk passes to you when the goods are delivered to the address you specified, or to a third party nominated by you.

6. Customs

6.1 We cover customs fees on orders under €150 within the EU. Countries outside the EU may levy duties/taxes payable by the recipient. For orders on us.bohomoon.com bound for the USA, tariffs are calculated at checkout.

6.2 If you refuse to pay duties and the order is abandoned, we will attempt to have it returned and refunded; shipping/handling fees may be deducted.

6.3 We must declare the correct value on international shipments and cannot alter this information.

7. Right of Withdrawal, Returns & Refunds

7.1 You may cancel and return items within 14 days of receipt; you then have 14 days to send them back. Refunds are processed within 14 days of receipt. A £2.99 return shipping fee is deducted. Items must be in original condition with tags attached. Earrings cannot be returned, even if packaging is unopened.

7.2 Exchanges may be requested instead of a refund for items of the same full-price value.

7.3 Once your return is received and accepted, we aim to process within 10 working days (Mon–Fri). Allow up to a further 10 working days for funds to reach your original payment method.

7.4 Refunds are issued to the original payment method only.

8. Promotions & Offers

8.1 Gift Cards become the customer’s property when issued; they cannot be used to purchase other Gift Cards, are excluded from sales/discounts, and are digital only.

8.2 One discount code per order. We may refuse or cancel any discount code at any time.

8.3 Promotions may vary across stores.

8.4 Discount codes apply only when correctly entered at checkout.

8.5 Discount codes cannot be used with other discounts/offers and are valid on full-price items only unless otherwise stated.

8.6 Offers and discounts cannot be applied outside the promotional period or backdated.

8.7 All items are subject to availability at the time of order.

9. Lifetime Guarantee & One-Year Manufacturing Warranty

9.1 Lifetime Guarantee (from 1 May 2024) – Covers discolouration/tarnishing under normal wear/care for items purchased on or after this date. We will replace affected items free of charge.

Covered: discolouration/tarnishing under normal use; items purchased on/after 1 May 2024.

Not covered: items purchased before 1 May 2024; manufacturing faults (see 9.2); damage due to misuse, modification, or unreasonable wear and tear.

Bohomoon jewellery is safe for daily wear, including shower, bath, pool, and ocean, and with hand sanitiser, perfume, and lotions. Claims require proof of purchase and issue description sent to Customer Service.

9.2 One-Year Manufacturing Warranty – Covers manufacturing defects for 1 year from purchase (e.g., broken chains/clasps, missing stones, faulty fastenings). Does not cover tarnishing (see Lifetime Guarantee), misuse/accidental damage, or normal wear and tear. Claims require proof of purchase and issue description.

9.3 Your statutory rights are not affected.

10. Nature of the Goods

10.1 Your statutory rights apply. Goods must be as described, fit for purpose, and of satisfactory quality.

10.2 We are under a legal duty to supply goods in conformity with this contract.

10.3 Packaging may differ from images shown on the Site.

10.4 While we aim for accuracy:

  • Weights, sizes, and measurements may have minor tolerances; and
  • Colours displayed on your device may vary from actual colours.

11. Complaints

11.1 We take complaints seriously and aim to resolve issues promptly. Please visit our Contact Us page to reach our team.

12. Privacy Policy

12.1 Please refer to our Privacy Policy, which forms part of these Terms and Conditions.

13. Intellectual Property Rights

13.1 Bohomoon Ltd owns all intellectual property rights on the Site and its published materials. Works are protected by copyright laws worldwide.

13.2 A temporary, non-transferable licence permits personal, non-commercial viewing of materials. You may not modify/copy materials, use them commercially/publicly, decompile/reverse-engineer software, remove proprietary notices, or mirror materials elsewhere. This licence terminates upon breach and may be terminated by us at any time. Upon termination, destroy downloaded materials in any format.

14. Limitation on Our Liability

14.1 Except where liability cannot be excluded in law (e.g., death/personal injury) or under applicable data protection laws, we are not responsible for:

  • Losses not foreseeable when the contract was formed;
  • Losses not caused by our breach;
  • Business losses; or
  • Losses to non-consumers.

15. Disputes

15.1 We aim to resolve disputes quickly and efficiently. If you are unhappy with your goods or our service, please contact us using the details above.

15.2 The laws of England and Wales apply, without prejudice to mandatory protections in your country of residence.

15.3 Disputes are subject to the non-exclusive jurisdiction of the courts of England and Wales (you may bring a claim in the courts of the part of the UK in which you live).

16. Third Parties & Security

16.1 Only parties to this contract may enforce its terms.

16.2 We take reasonable steps to secure payment information via encrypted mechanisms. In the absence of our negligence, breach of contract, breach of our Privacy Policy, or breach of applicable laws, we are not responsible for losses arising from unauthorised third-party access.

17. Paying with Klarna

17.1 In cooperation with Klarna Bank AB (publ), Sveavägen 46, 111 34 Stockholm, Sweden, we offer “Pay Later” options. Your personal data is handled in accordance with data protection laws and Klarna’s privacy notice. Bohomoon Ltd acts as an introducer, not a lender, of unregulated credit products provided exclusively by Klarna Bank AB (publ). Credit is available to permanent UK residents aged 18+, subject to status. T&Cs apply. The following products are not regulated by the FCA: “Pay in 30 Days” and “Pay in 3 instalments”. Borrow responsibly; late/missed payments may affect your credit status.

18. Paying with Clearpay

18.1 Clearpay allows payment over 4 instalments due every two weeks. Eligibility: permanent UK residents (excl. Channel Islands), fixed UK address, aged 18+. Further eligibility criteria and T&Cs apply (see Clearpay Finance Ltd). Ensure repayments are made on time to avoid late fees. Missing a payment incurs a £6 late fee; a further £6 fee may apply if still overdue after 7 days (for orders > £24). Non-payment may be referred to a debt collection agency and may affect future Clearpay use. Use Clearpay responsibly.

50% Off Rings

Offer valid for a limited time only. No code required—prices shown reflect the 50% discount. Excludes the Ring Goodie Bag. Cannot be used with selected discount codes. While stocks last. We may withdraw or amend the offer at any time.

3 for 2 Promotion

1. How it works
Buy any 3 full-price items in a single transaction and get the cheapest item free. Use code AUTUMN at checkout.

2. Exclusions

  • Glide Necklaces & Individual Charms, sale items, Goodie Bags, and gift cards are excluded.
  • Excluded items do not count towards the 3 for 2 offer.
  • Not valid with other discounts or promotional codes.

3. Eligibility

  • Available on our website and app only.
  • We may withdraw or change the offer at any time without notice.

4. Returns & refunds

  • If you return all three items, you’ll receive a full refund.
  • If you return one or two items, your refund will be adjusted to reflect the actual prices of the items kept:
    • If you keep the free item but return the other two, we will deduct the free item’s full price from your refund.
    • If you return the free item only, no refund is due as it was provided free of charge.

Please note: earrings cannot be returned. See our Returns page for details.

Bohomoon 1 Million Orders Competition

  1. Open to UK residents aged 18+ only.
  2. Employees and relatives of Bohomoon Ltd or parties associated with the prize draw administration are ineligible.
  3. No purchase necessary. Two entry routes:
    • Instagram: Follow @bohomoon, like the competition post, and comment “1MILLION” on the post (posted 04.07.25). Instagram is not affiliated with the competition.
    • Website/App: Sign up via the competition link (shared via @bohomoon bio, social, email, and on-site).
  4. Prize Draw runs from Friday 4 July at 4:30pm to Thursday 31 July at 11:59pm. Entries outside this window won’t be counted.
  5. We are not responsible for technical failures preventing entry.
  6. This is a Bohomoon prize draw; Chanel is not endorsed or affiliated.
  7. Winner selected at random via automated process. Duplicate/fraudulent/ineligible entries may be disqualified. Winner contacted via the supplied email or social handle. If no response within 7 days, we may select a new winner. Beware of scams—only entries via the official Instagram post and/or sign-up form are valid. Proof of age/identity may be required.
  8. Prize: 1× Black Chanel Handbag (RRP £4,950) and 1× £500 Bohomoon gift card (reflecting “year’s supply”: £41.60/month × 12).
  9. We are not responsible for items in the prize that are of another brand.
  10. Prize will be sent within 2–3 working days of winner confirmation.
  11. Prize is non-exchangeable, non-transferable, and no cash alternative is offered. We may replace with an item of equal/higher value.
  12. By entering, you consent to Bohomoon contacting you regarding the prize draw. Marketing emails are only sent if you opted in. See our Privacy Policy.
  13. Our decision is final and binding; no correspondence will be entered into.
  14. We accept no responsibility for any import fees or taxes incurred upon receipt of the prize.
  15. We must publish or make available the winner’s surname and county. Email customerservice@bohomoon.com within one month of the closing date to request this. If you object, contact us; we may still provide details to the ASA if requested.
  16. By entering, you agree to be bound by these terms. We may refuse entry or award in the event of breach.
  17. We may void, cancel, suspend, or amend the promotion if necessary.
  18. Governing law: England and Wales. Proceedings must be brought in UK courts.

Note: We will not publish the winner’s details on social media. See point 15 above.

Gift With Purchase: Lexi Hoops Offer

Last Updated: 25 September 2025

From Friday 27 September 2025 to Monday 30 September 2025, customers who spend £50 or more (after discounts, before shipping; international equivalents: $70 USD / €60 / 100 AUD / 100 CAD) in a single transaction on www.bohomoon.com or via the Bohomoon App will receive 1× Lexi Hoop Earrings (selected colour; RRP £26) free.

Key Terms

  • Open worldwide to customers aged 18+ (employees excluded).
  • One Gift per qualifying order.
  • Applies only to orders placed during the promotional period on the website or app.

Qualifying Spend

  • Order total must be £50+ after discounts and before shipping.
  • Gift card purchases excluded from qualifying spend.

Gift Details

  • 1× Lexi Hoop Earrings (Gold or Silver; subject to availability).
  • Non-exchangeable, non-transferable, no cash alternative.
  • If returns reduce your order below £50, you must return the Gift unused in original packaging or we will deduct £26 from your refund.
  • While stocks last. We may substitute a gift of equal/greater value or amend/withdraw the offer without notice.

Returns & Exchanges

  • Standard returns policy applies to purchased items.
  • Duties, customs, and international shipping fees are the customer’s responsibility and do not count towards qualifying spend.
  • Not valid with any other free gift promotion.

Governing law: England & Wales; exclusive jurisdiction of English courts.

Buy One Get One 50% Off Promotion

  1. Discount applies to full-price single items across the Bohomoon website.
  2. Use code TREAT at checkout to apply the promotion to full-price items.
  3. Not available with any other offer, promotion, discount, or bundle; excludes gift cards.
  4. Valid for a limited time: 01.10.25–08.10.25.
  5. Not valid for Goodie Bags or Outlet items.
  6. Offer is non-exchangeable, non-transferable, and no cash alternative is offered.
  7. If you return one or two items, your refund will be adjusted to reflect the prices of items kept.
  8. Our decision regarding any aspect of this offer is final and binding; no correspondence will be entered into.
  9. By using the promotion, you agree to these terms. We may refuse the promotion in case of breach.
  10. We reserve the right to amend or withdraw the offer at any time. We may void, cancel, suspend, or amend where necessary.
  11. Governing law: England & Wales; proceedings in UK courts.

Please note: Earrings cannot be returned.

Singles’ Day – 11% Discount

The 11% off Singles’ Day promotion applies exclusively to products within the Glide Charm Collection. Valid for 24 hours from 11:00am on 11 November to 10:59am on 12 November. Use code ELEVEN at checkout during this period. Not valid with any other discount or offer.

Returns: Refunds (if applicable) will reflect the price paid after discount. All returns are subject to our standard returns policy.

Bohomoon Free Delivery 14.11.25
Terms & Conditions

  1. The offer applies only to any order made on the Bohomoon website (www.bohomoon.com) over the value or £4.99.
  2. This offer is not available in conjunction with any other offer, promotion, discount or bundle.
  3. This offer is available for a limited time only, starting from Friday 14th November 2025 at 9am until Monday 17th November 2025 at 9am.
  4. This offer will automatically be applied to your cart at checkout.
  5. This limited-time offer is non-exchangeable, non-transferable, and no cash alternative is offered.
  6. Our decision regarding any aspect of this limited-time offer is final and binding, and no correspondence will be entered into it.
  7. You are deemed to have accepted and agreed to be bound by these terms and conditions. We reserve the right to refuse this promotion to anyone in breach of these terms and conditions.
  8. Bohomoon reserves the right to amend or withdraw this offer at any time without giving notice. We can void, cancel, suspend, or amend the promotion where it becomes necessary to do so.
  9. These terms and conditions and this promotion are governed by English law. If any consumers to this promotion wish to take court proceedings, then they must do this within the courts in the United Kingdom.