- We want you to be happy with your order. If you’re not, you have the right to cancel and return your item(s) within 14 days of receiving them. Once you tell us you’d like to return something, you then have another 14 days to send it back. We'll process your refund within 14 days of receiving the returned item.
- Please use our returns portal to request a return or exchange. You’ll be able to download a return label or receive a QR code. A £2.99 return shipping fee will be deducted from your refund.
- Items must be unworn and in their original condition. Rings must have the size tag attached and untampered with, otherwise the return will be sent back to you.
- For hygiene reasons, we can't accept returns on any earrings, even if the packaging hasn’t been opened. This is to protect the safety of our staff and customers.
- Please allow up to 4 working days from the date we receive your return for processing. During sale periods, this may take up to 7 working days.
- Please use our returns portal to request return or exchange.
- A £7.99 invoice will be sent to international customers to cover the cost of postage to ship the exchange.
- Return postage is the responsibility of the customer (for international we suggest using a local courier) & original postage is non refundable.
- If you have damaged your items or they show signs of wear, we cannot accept a return.
- Please ensure the correct postage is used (we also recommend using a signed for service).
- If your order is received back outside of the 28 day timeframe we reserve the right to refuse your return and send it back to you.
- We reserve the right to deduct the original postage cost from your refund if you no longer qualify for free shipping.
- If you are returning goods from outside the UK please tick on the customs declaration that it is returned goods or there may be further customs charges.
- Please use the returns portal to request your exchange. We will try and accommodate all requests (if made within 14 days) but we cannot guarantee stock will be available.
Chat With Us
Our live chat is available Mon - Fri 9am - 4:30pm (UK) in the bottom right corner
Call Us
Available Mon - Fri 9am - 4:30pm (UK) - 07376743559
WhatsApp Us
Available Mon - Fri 9am - 4:30pm (UK) - 07376743559
Email Us
We aim to reply within 1 working day, or 2 during sale periods. customerservice
@bohomoon.com