Returns Information

United Kingdom Returns

  • We want you to be happy with your order. If you’re not, you have the right to cancel and return your item(s) within 14 days of receiving them.
  • Once you have submitted your return through our portal and gone through to create a returns QR code or label, it will expire after seven days and must be posted within this timeframe.
  • We'll process your refund within 5 working days of receiving the returned item and 7 working days during Sale periods. 
  • Please use our returns portal to request a return or exchange. You’ll be able to download a return label or receive a QR code. A £2.99 return shipping fee will be deducted from your refund (valid for 7 days).
  • Items must be unworn and in their original condition. Rings must have the size tag attached and untampered with, otherwise the return will be sent back to you.
  • For hygiene reasons, we can't accept returns on any earrings, even if the packaging hasn’t been opened. This is to protect the safety of our staff and customers.

International Returns

  • Please use our returns portal to request a return or exchange.
  • A £7.99 invoice will be sent to international customers to cover the cost of postage to ship the exchange.
  • Return postage is the responsibility of the customer (for international orders we suggest using a local courier) and original postage is non-refundable.
  • If you have damaged your items or they show signs of wear, we cannot accept a return.
  • Please ensure the correct postage is used (we also recommend using a signed-for service).
  • If your order is received back outside of the 28-day timeframe, we reserve the right to refuse your return and send it back to you.
  • We reserve the right to deduct the original postage cost from your refund if you no longer qualify for free shipping.
  • If you are returning goods from outside the UK, please tick on the customs declaration that it is returned goods or there may be further customs charges.

Exchanges

Please use our returns portal to request your exchange. We will try to accommodate all requests (if made within 14 days) but we cannot guarantee stock will be available.

Contact Us

Not had your question regarding returns answered? Fill in the form below and we'll get back to you.

Terms and Conditions

Extended Returns

We want you to love your order - but if it’s not quite right, no problem! For orders placed between 31st October and 24th December, you’ll have until 31st December to register your return for a refund, exchange, or store credit. Orders placed after 24th December will fall under our standard returns policy.

If you’d like to exchange an item or receive store credit, you’ll have a little extra time - until 18th January. If you have any questions on returns policy please contact our wonderful customer services team on the above form. Please note: Our standard returns terms still apply - please read the full policy above for all details and conditions.